A reservation is made when you give your credit card number to us. Even if you’re paying cash on the day of the rental, we ask for a credit card number in advance to hold the reservation. Unless you are paying cash in advance of the rental, no credit card is required.

If you cancel a reservation within 48 hours of the rental/ride we charge a $75 cancellation fee. This is because we are turning down other potential business for the day and time you have reserved. If you cancel 2 minutes after making a reservation or more than 48 hours prior there is a $25 cancellation fee. This is because once you have given your credit card to us we process it immediately. Whether the rental is 30 days away or 30 minutes away we process your credit card immediately. The $25 fee is because the account merchant charges us a percentage to run your card and then a percentage to credit your account should you cancel.

There is no cancellation fee for bad weather. If your rental or ride is interrupted by bad weather a credit for the unused time will be given back or credit towards a future rental.

If you run late for a rental or ride you forfeit your time. Your time will not be made up at the end of the rental. Many times there are other rentals or rides scheduled after you. It’s not fair to the next group to keep them waiting. No credits or refunds issued for late arrivals.

If you are more than 1 hour late you are considered a “no show”. No credits or refunds issued. Your reservation will be canceled and if possible a last minute reservation will be taken in your place.

The above policies are a result of lessons learned. Many times two or more people in the group will call different rental companies at the same time reserving boats. After the group compares notes and figures they can save $5 or $10 with Company A they cancel with Company B and Company C 30 minutes later. This practice is especially bad on holiday weekends.

Please understand the above policies when making your reservation. We try to be fair, but in this business time is money. Please arrive 10 minutes early.

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